Shipping Policy

Shipping

Can I ship to an address other than my own?
Yes. When ordering online, you have the option of entering a separate shipping address.

Do you ship internationally?
No. Balance Docs Inc. currently does not handle international orders.

What if I entered my address incorrectly?
Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location. Balance Docs Inc. is not responsible for any lost package that is incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (incorrect zip code, missing apartment / suite / office number / name etc.) and your package is lost, Balance Docs Inc. is not responsible. 

If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make any modifications to your shipment. If a package is returned to Balance Docs, due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise only, minus a 20% restocking fee.

Lost Shipments
If your order is lost or delivered to the incorrect address, we again are not responsible.

How can I track my order?
You will receive a shipping confirmation email once your order has shipped. This email will provide you with the shipping confirmation numbers necessary to locate your order.